If you’re not completely satisfied with your purchase, we will be more than happy to provide you with a full refund. Just make sure you:
- Return all items purchased in the UK within 14 days of delivery
- Return all items purchased outside the UK within 28 days of delivery
- Return all items unworn and unwashed, with all tags attached in its original packaging
To return your item(s) email us at firstname.lastname@example.org with your order number, items you wish to return and the reason for returning your item(s) and following this we will email you with a returns label, which you simply need to print and stick onto your parcel when returning your item(s).
Send the package back to us via royal mail.
Please retain the proof of postage from the post office.
Iconic Culture does not accept responsibility for any missing returns packages.
Faulty or Incorrect Products
If any of the items in your order are faulty or incorrect, we sincerely apologise. For faulty items, please email us at email@example.com providing your order number and images of your faulty product so that we can aim to get this resolved as quickly as possible.
For incorrect items, please email us at firstname.lastname@example.org with your order number and information about your order so that we can rectify this for you. We will email you with a returns label you can print and stick to your parcel to send your item(s) back to us for free and once we receive those, we will either issue you a refund or dispatch replacement items to you.
Once we authorise a refund your bank can take between 2-5 working days to show this in your account, we’re really sorry but we have no control over your banks return transaction processing policy and we have no way of speeding up your bank.
Please remember to retain your proof of postage. Iconic Culture does not accept responsibility for any missing returns packages.
Our Returns Address
Returns at ICONIC CULTURE 46 Boston Road, Leicester, LE4 1AA
European & International Returns
For any order(s) placed outside of UK, unfortunately we can’t cover the cost of returning the goods. Also, to be eligible for returning the item(s), you will need to comply with the relevant points stated at the top of the page.
Please return the item to the following address below and retain proof of postage from the courier you use:
ICONIC CULTURE 46 Boston Road, Leicester, LE4 1AA